• background

FAQs

FAQs (Frequently asked questions)

Who we are

我們是誰
  • Community aims
  • 成立宗旨
The Sourcing Club Community Panel aims to provide members with an interactive platform, where we hope to gather your thoughts and experiences, turn them into actions and create a better sourcing experience for the community.
The Sourcing Club Community Panel旨在為會員提供一個互動的平台，讓我們了解您的想法和經驗，並將其轉化為行動，為會員創造更優越的採購體驗。
 
  • Community management
  • 管理
The Sourcing Club Community Panel is managed by Global Sources and our panel platform is provided by QuMind. You can find out more about our company here and about our Sourcing Club (which the Community Panel is part of) here.
The Sourcing Club Community Panel由環球資源管理，有關平台由QuMind提供。如欲對環球資源作進一步的瞭解，請按此。有關環球資源The Sourcing Club 則可按此瀏覽。
 
 
Community membership
會員資格
 
  • Can anyone register for this community?
  • 是否所有人都可以登記成為The Sourcing Club Community Panel的會員？

At present, the Panel is only open to Sourcing Club members – that is, registered users of Global Sources Online. If you are not a Sourcing Club member yet, please register here. A Community Panel invitation will be sent to you by email in the first two weeks of the following month.
*Registered Sourcing Club Community Panel members are advised to set up their Global Sources Website account (if not existing members) as our staff will synchronize points earned in these two accounts and transfer earned points from Sourcing Club Community Panel to Global Sources Website, users with only Sourcing Club Community Panel account being set up but without Global Sources Website account should note that points earned in the panel will not be saved.
If you do not receive the invitation email, please contact our helpdesk at communityhelpdesk@qumind.raiseaticket.com
​
目前，The Sourcing Club Community Panel僅向The Sourcing Club會員——即環球資源在線登記用戶開放。如您尚未成為 Sourcing Club 會員，請按此登記。完成登記後，您將在其後一個月的首兩周收到邀請加入The Sourcing Club Community Panel的電郵。
The Sourcing Club Community Panel的已登記會員請建立其環球資源網站帳戶（如還未有），以便環球資源工作人員將這您在這兩個帳戶所賺取的積分同步，並將您在The Sourcing Club Community Panel的積分轉移到環球資源網站帳戶。如果用戶只是The Sourcing Club Community Panel的會員，而沒有環球資源網站的帳戶，則用戶在The Sourcing Club Community Panel所獲得的積分將不會被保存。
The Sourcing Club Community Panel的電郵，請聯絡客戶服務部：communityhelpdesk@qumind.raiseaticket.com
 
  • How do I unsubscribe?
  • 如何取消訂閱？
Although we hope you will enjoy being part of the Sourcing Club Community Panel, we understand that for various reasons you may wish to unsubscribe. To do so, click on the 'Unsubscribe' link at the bottom of any email sent to you from the Sourcing Club Community Panel.
Please note that this may take up to two working days to process.
After unsubscribing, points you have earned from the Sourcing Club Community Panel will still be processed according to the normal procedure – points earned from the Panel will be synchronized with your Global Sources Sourcing Club account at the end of each month.

我們希望您享受身為 The Sourcing Club Community Panel的一分子，但我們也理解您可能出於各種原因而決定取消訂閱。請點擊The Sourcing Club Community Panel所發送任何電郵底部的「Unsubscribe」按鈕，讓我們進行有關安排。
請注意，有關程序可能需要兩個工作日來處理。
取消訂閱後，您在The Sourcing Club Community Panel所賺取的積分仍然會按照正常程序處理——即您在The Sourcing Club Community Panel獲得的積分將在每個月月底同步到您的環球資源 Sourcing Club 帳戶。
  • Can I rejoin after unsubscribing?
  • 取消訂閱後，我可以重新加入嗎？
Yes.
可以。
 
Community activity
Community活動
  • As a member of Sourcing Club Community Panel, what do I have to do? / What will I be asked about?
  • 身為Sourcing Club Community Panel的會員，我須做甚麼呢？／我須回答甚麼問題？​​
  • As part of our community, you will be invited to participate in regular monthly research activities including surveys, polls, online discussion forums, online focus groups, and diaries.
  • Sourcing Club Community Panel research activities cover a variety of topics. They may be about sourcing trends, supplier preferences, or topics further afield.
  • The activities are all completely optional and you can choose when and how you'd like to be involved.
  • 作為The Sourcing Club Community Panel的一分子，您將會獲邀參加每個月定期舉辦的調研活動，包括問卷調查、投票、網上討論區、網上焦點小組及日誌。​

調研活動涵蓋不同的主題，例如可能關於採購趨勢、供應商偏好，甚至與未來發展更長遠的話題。
所有活動均可自由選擇參加與否。您亦可自行決定在甚麼時候以那一種形式參與。　
  • How long will I have to complete a survey that you have sent me?
  • 完成問卷調查有時間限制嗎？​

This will vary from survey to survey. The closing date of each survey you are sent will be clearly specified within the email.
每份問卷調查的時間限制不同。電郵上會注明每份問卷調查的截止遞交日期。
 
  • How much time will each survey take to do?
  • 每份問卷調查需要花多少時間去完成？
Surveys will usually take around 5–15 minutes to complete.
大約5 – 15分鐘。
 
  • How can I find the latest panel activities?
  • 如何可以得知Panel最新的活動？
The latest activities will be available in the News section
The Sourcing Club Community Panel網站瀏覽最新的活動資訊。
​
  • How can I check my activity history and points earned?
  • 如何查閱我的活動紀錄，以及我賺取了多少積分？
Click “My Details” at the top of the page, then click “Activity Details” and you will see your activity history, including: currently available surveys/polls, completed surveys/polls, points earned this month, forum threads created and forum replies.
點擊頁面頂部「我的資料」，然後按「活動詳情」，便會看到個人活動紀錄，包括目前開放的問卷調查/投票、已完成的問卷調查/投票、本月獲取的積分、創建的論壇帖子，以及論壇回覆。
 
Technical questions
有關技術的問題
  • Why can’t I see parts of the community? / Why won’t some links work?
  • 為何我無法看見部分The Sourcing Club Community Panel的內容？／為何部分連結無法打開？
There are a number of reasons you may not be able to view some of our questionnaires. Some suggestions on how to rectify any problems are listed below:
 
（1）Ensure cookies are enabled
         確保開啟cookies

Make sure that you have cookies enabled in your internet software, as we use cookies to track the status of our questionnaires. For information on checking and enabling your browser cookie settings please contact us. If you would like to keep a high-security setting but still be able to participate in the Sourcing Club Community Panel questionnaires, you will need to add https://gssccommunity.com to your "Safe" or "Trusted" list. Please consult your browser documentation for assistance on this.
由於我們使用cookies來追蹤問卷調查的狀況，因此請確保您將互聯網軟件設定設為啟用cookies。如有關檢查和設置瀏覽器cookies的問題，請聯絡我們。如果您想保持高安全性設置，但仍然能夠參與 The Sourcing Club Community Panel的問卷調查，請將https://gssccommunity.com 添加到您的「安全」或「信任」列表中。請查閱您的瀏覽器文檔以獲取相關協助。
 
（2）Check your ad blocker
         檢查廣告攔截器

If you have an ad blocker running on your incoming email, you may experience problems with the surveys. Some of these programs delete certain characters from our emails, and thus disable the links we send to you. Unfortunately, there is nothing we can do to control this, but we do advise you to inform your ad blocking provider of the problem.
如果您在電郵信箱安裝了廣告攔截器，或會導致您無法開啟問卷。部分廣告攔截程式會自動刪除我們所傳送電郵中的某些字元，致使當中的連結變得無效。遺憾的是環球資源無法處理這個問題，但我們建議您向廣告攔截器供應商查詢解決方法。
 
（3）Check your browser
         檢查互聯網瀏覽器

Our questionnaires are designed to support the most up-to-date internet browsers. Currently, the recommended browsers are Internet Explorer 7+, Chrome 15+, Firefox 10+, Opera 8+ and Safari 3+. You may experience technical issues if using older browsers that are no longer fully supported. If you are encountering problems, we recommend updating your browser to one of the latest versions.
您可以使用最新的互聯網瀏覽器開啟我們的問卷。目前，Explorer 7+、Chrome 15+、Firefox 10+、Opera 8+及Safari 3+都在推薦之列。如果您使用舊版瀏覽器，可能會遇到技術問題；建議使用較新版本的瀏覽器以解決。
 
  • Why am I unable to log in to the website, even when I have carefully copied my email address and password into the login space?
  • 我已經將電郵地址和密碼複製並貼上登入網頁，為何無法成功登入我的帳戶？
Firstly, if you have not already done so, check you are using the correct email address. If you have started using a new email address, but have not updated your details, the system will not recognize your new address.
 
Secondly, use the password reminder on the login page. If you are copying and pasting your password, check that you are not copying any blank spaces before or after your password, because these are treated as extra characters by the system. If you are typing your password, make sure that the caps lock is not on – the password is case-sensitive.
 
Make sure that you have "cookies" enabled in your browser software; cookies are used in our login process and for tracking questionnaire completion.
 
請檢查您使用的電郵地址是否正確。如果您使用了新的電郵地址，但尚未更新「我的資料」，系統將無法識別您的身分。
 
另外，請使用登錄頁面上的密碼提醒。如果您另行複製並貼上密碼，請檢查是否沒有在密碼前或後多出任何空格，原因是系統會將這些空格視為額外字符。如果您正在輸入密碼，請注意密碼區分大小寫，請確保沒有開啟大寫鎖定。
 
確保您的瀏覽器軟件啟用cookies。Cookies 用於登錄過程，以讓我們追蹤問卷調查的進度。
​
  • What if I don't receive my emails because my email address has changed?
  • 如果我因為電子郵件地址更改而沒有收到電子郵件怎麼辦？
​Once you have signed up, you will have your own page ("My Details") where you can go to change any personal details. If you decide to change your email address at any time, all you need to do is go to "My Details" and change the relevant field.
成功登入頁面後，您可以在「我的資料」更改任何個人信息，包括您的電郵地址。如果您決定更改您的電子郵件地址，您只需轉到“我的詳細信息”並更改相關字段即可。
 
  • What if I have forgotten my password?
  • 如果我忘記了密碼，我可以怎麼辦？
​If you have forgotten your password, simply enter the “Sign in” area as normal (please make sure you use the email address you registered with). Under the “Password” text box, you will find an option “Forgot password?” Select this option, and you will be prompted to enter your email address once more in a new text box. Once you have done so, click “Next”. You will be informed that “an email will be sent to you shortly”.
The reminder email should arrive in your inbox within a few minutes.

如果您忘記密碼，只需如常進入登錄頁面（請確保您使用登記時的電郵地址），然後按密碼欄下方的「忘記密碼？」選項。系統會提示您在新的方框中再次輸入您的電郵地址。完成後，點擊「下一步」，您將會看到「系統會在短時間內向您傳送一封電郵」的顯示。
電郵應在幾分鐘內傳送到您的收件箱。

 
  • I have a technical question that is not answered here – what do I do?
  • 我遇到技術上的問題，但在這兒找不到答案，可以如何解決？
First, please note down as much information as you can about the problem(s) you are experiencing, including any error messages you have seen.

Second, email us this information at: communityhelpdesk@qumind.raiseaticket.com and we will reply as soon as we are able. Before contacting us, please check you have followed the steps above. If they do not solve your problem, contact us with as much detail as possible about the problem.

首先，請盡可能記下所有問題及相關資料，包括您所看到的任何出錯提示或信息。
其次，請將問題及相關資料透過電郵傳送至communityhelpdesk@qumind.raiseticket.com，我們收到後會盡快回覆。在聯絡我們之前，請檢查您是否已按照上述步驟操作。如您仍無法解決問題，請聯絡我們，並盡可能提供有關問題的詳細資料。

Privacy
私隱

Who will be able to look at my responses?
誰能夠查看我的回覆？
  • Your responses will be kept confidential.
  • Only aggregate information that does not reveal details of individual persons will be released.
  • For other privacy-related questions, please refer to our privacy policy.​
  • 您的所有回覆將會保密。
  • 收集的資料只會在統一後以匯總報告形式公布，絕不透露個人信息。
  • 私隱政策以瞭解其他與私隱有關的問題。